Política de reembolso

Returns and Refund Policy

At eBasketOnline, we want to ensure you are satisfied with your purchase. We offer a simple return process for most items, but please take note of the specific conditions and policies for different products.

General Items: 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

  • The item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

To Start a Return:

  • Contact us at support@ebasketonline.com or call us at 513-342-0999 to request a return.

  • Once your return is accepted, we’ll provide you with a return shipping label and instructions on where to send your package.

  • Returns should be sent to the following address:

          9550 Mason Montgomery Rd, #1047, Mason OHIO 45040

  • Items sent back without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@ebasketonline.com if the item is defective, damaged, or you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Note: We do not accept returns for sale items or gift cards. Please contact us if you have any questions regarding specific items.

Exchanges

The fastest way to exchange an item is to return the item you have and make a separate purchase for the new item after your return is accepted.

Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@ebasketonline.com or call 513-342-0999 for further assistance.

If you have any questions or concerns about your return, feel free to reach out to our customer service team at support@ebasketonline.com or call 513-342-0999.